Orders and customer care

Return Policy

Do not send a figurine back before Miniu reviews the issue; a custom piece can sometimes be resolved without a return.

Last updated: 18 July 2026

1. Issues to report

Transport damage
A clear production defect
Material non-conformity with the confirmed order
An incorrect item or quantity sent by Miniu

2. Reporting an issue

Contact support@miniu.in.th promptly after delivery with the order number and clear photos of the item, issue, box, protective material, and shipping label. Prompt reporting helps preserve carrier evidence.

3. Return authorization

Do not ship the item independently. If a return is needed, Miniu provides the address, packing method, and shipping-cost instructions.

4. Resolution

Miniu may repair, reproduce, replace, refund, or offer another remedy. Miniu covers appropriate costs when responsible or when required by law.

5. Custom-work characteristics

Minor colour, texture, and detail differences caused by screens and production are not automatically defects. Miniu assesses whether the result materially matches the confirmed order and Preview direction.

6. Consumer rights

This policy does not remove statutory cancellation, return, refund, or remedy rights under applicable Thai law.