Orders and customer care
Refund Policy
Refunds are assessed against the stage of work, the reason for the request, and mandatory consumer rights.
Last updated: 18 July 2026
1. General principle
Miniu figurines are custom-made, but customization does not remove mandatory consumer rights under Thai law. This policy works with the Terms and Return Policy.
2. Cancellation before production
Contact support@miniu.in.th as soon as possible. If work has not started, Miniu will try to cancel and issue a full refund through the original payment method.
3. After design or production starts
Requests are assessed against completed work, incurred cost, and applicable rights. Miniu does not rely on an absolute no-refund statement to limit mandatory consumer remedies.
4. Damage, defect, or non-conformity
Provide the order number and photos of the item, packaging, and shipping label. Miniu may repair, reproduce, replace, partially or fully refund, or offer another suitable remedy.
5. Refund method and timing
Refunds normally use the original payment method. Miniu starts an approved refund promptly and within applicable legal deadlines; the bank or payment provider controls final posting time.
6. Contact
Send refund requests to support@miniu.in.th with the order number, reason, and supporting evidence.